Privacy Policy
Last updated: 08 February 2026
Party Gram (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Party Gram is an entertainment company based in the United Arab Emirates, providing singing telegrams, performers, inflatable structures, and related event services for private and corporate clients.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: hello@partygram.ae
Phone: +971 50 XXX XXXX
2. Information We Collect
We may collect and process the following types of personal data:
2.1 Information you provide directly
When you interact with us, you may provide:
Contact details: name, email address, phone number
Booking details: event date/time, location, occasion, package or service requested
Payment details: limited payment information (we typically use third-party payment providers and do not store full card details)
Message content: notes, special instructions, personalization details, custom messages for the recipient
Account details: if you create an account, your login details and preferences
2.2 Information collected automatically
When you visit our website, we may automatically collect:
Usage data: pages visited, time spent on pages, clicks, referral source
Device data: browser type, device type, operating system, IP address, approximate location (city/country level)
Cookies and similar technologies: used to remember your preferences and improve your experience
3. How We Use Your Information
We use your information for the following purposes:
To provide and manage our services
Process bookings, reservations, and payments
Communicate with you about your booking, changes, or support requests
To personalize your experience
Tailor performances and services based on your preferences and instructions
Remember your details for faster future bookings
To communicate with you
Respond to enquiries and support requests
Send booking confirmations, reminders, and updates
To improve our website and services
Analyse usage and performance
Enhance user experience, content, and features
For marketing (with consent where required)
Send offers, updates, and news about Party Gram
Allow you to opt out at any time via unsubscribe links or by contacting us
To comply with legal obligations
Maintain records required by law
Cooperate with lawful requests from authorities
4. Legal Basis for Processing (where applicable)
Depending on your location, our legal bases for processing your personal data may include:
Performance of a contract: to provide the services you book with us
Legitimate interests: to run and improve our business, prevent fraud, and ensure site security
Consent: for certain marketing communications and non-essential cookies
Legal obligation: to comply with applicable laws and regulations
5. How We Share Your Information
We do not sell your personal data. We may share your information with:
Performers and suppliers
To fulfil your booking (e.g., performers, equipment suppliers, logistics partners)
Only the minimum necessary details are shared (e.g., event time, location, special instructions)
Payment processors
Third-party providers (such as card processors or payment gateways) that securely process your payments
Service providers
Hosting providers, email services, analytics tools, CRM systems, and other tools that help us operate our business
Professional advisers and authorities
Lawyers, accountants, or regulators when necessary for legal, compliance, or dispute purposes
Whenever we share data with third parties, we require them to use it only for the agreed purpose and protect it appropriately.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Improve website performance and security
Understand how visitors use our website
You can control cookies through your browser settings and, where provided, via our cookie banner or preferences centre. Disabling some cookies may affect the functionality of our site.
7. Data Retention
We keep your personal data only for as long as necessary to:
Provide services and complete your bookings
Comply with legal and accounting obligations
Resolve disputes and enforce our agreements
When data is no longer needed, we will securely delete, anonymize, or aggregate it.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
Encrypted connections (HTTPS)
Limited access to personal data on a need-to-know basis
Use of reputable third-party providers for payments and hosting
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have some or all of the following rights:
Access: Request a copy of the personal data we hold about you
Correction: Ask us to correct inaccurate or incomplete data
Deletion: Request deletion of your personal data where applicable
Restriction: Ask us to limit processing in certain circumstances
Objection: Object to certain types of processing, including direct marketing
Data portability: Request your data in a structured, commonly used format
To exercise any of these rights, please contact us at hello@partygram.ae. We may need to verify your identity before fulfilling your request.
10. Children’s Privacy
Our services are generally intended for adults booking celebrations. We do not knowingly collect personal data from children under the age required by local law without appropriate parental consent. If you believe a child has provided us with personal data without consent, please contact us and we will take appropriate steps.
11. International Transfers
If we transfer your data outside the country where you live (for example, to service providers in other countries), we will take reasonable steps to ensure that an adequate level of protection is applied, in line with applicable data protection laws.
12. Third-Party Websites
Our website may contain links to third-party websites or platforms (e.g., payment providers, social media, WhatsApp). We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies separately.
13. Marketing Preferences
You can manage your marketing preferences by:
Clicking “unsubscribe” in promotional emails
Contacting us at hello@partygram.ae with your request
Even if you opt out of marketing, we may still send you service-related messages (e.g., booking confirmations, important updates).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
15. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:
Party Gram
Email: hello@partygram.ae
Phone: +971 50 XXX XXXX